Privacy Policy

This Privacy Policy applies to visitors, customers, business representatives, and users who access SMORWAY web forms, booking request pages, onboarding journeys, and related communications.

1. Information We Collect

• Identity and business details such as name, company name, legal business name, trade name, and GST information.
• Contact details such as phone number, email address, and communication preferences.
• Trip-related information such as pickup location, drop location, schedule, trip type, and other operational notes.
• Verification information such as OTP verification status and GST verification results.
• Technical data such as browser details, device details, IP address, form usage, and website diagnostics.

2. How We Use Information

• To process trip requests, onboarding requests, and customer communications.
• To verify email addresses, GST records, and business identity details where required.
• To support dispatch, customer care, billing, internal operations, analytics, and fraud prevention.
• To improve service quality, website flows, and user experience.
• To comply with legal, tax, accounting, and regulatory obligations.

3. Third-Party Services

SMORWAY may use trusted third-party providers for maps, email delivery, OTP delivery, GST verification, hosting, analytics, and operational communications. These providers receive only the information reasonably necessary to perform their role.

4. Sharing of Information

• With drivers, vendors, or operations personnel when needed to perform a transport service.
• With technology and verification providers supporting onboarding, communication, and fraud prevention.
• With legal, regulatory, or government authorities where disclosure is required by law or valid process.
• With professional advisers, accountants, or auditors for legitimate business and compliance purposes.

5. Cookies and Usage Data

The website may use cookies, sessions, logs, and similar technologies to keep forms working, measure service performance, reduce abuse, and improve navigation. You can control cookies through your browser settings, though some site features may not work correctly if cookies are disabled.

6. Data Retention

SMORWAY retains information for as long as needed for service delivery, customer support, operational history, commercial records, dispute handling, and legal compliance. Where records are no longer needed, they may be deleted, anonymised, or archived according to internal practice.

7. Security

SMORWAY uses reasonable technical and organisational safeguards to protect submitted data. However, no online transmission or storage method is completely risk-free, and absolute security cannot be guaranteed.

8. Your Choices

• You may request correction of inaccurate business or contact information.
• You may contact SMORWAY regarding access, updates, or operational questions about your submitted data.
• Marketing or non-essential communication preferences can be changed by contacting SMORWAY directly.

9. Children

SMORWAY services are not designed for children. The website should be used only by competent adults or authorised representatives acting on behalf of a business or customer.

10. Policy Changes

We may update this Privacy Policy from time to time. The latest version published on the website will apply from the date of publication.